We will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to do business with you.
If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. As a healthcare provider providing personal or health information about a patient, you represent and warrant that you have the patients consent to provide the personal information to us.
You may request access to the personal information that we hold about you.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us. We will take reasonable steps to correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading.
If you wish to make a complaint, please contact us and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
The Application is available for use by healthcare practitioners through a subscription. Information including the healthcare practitioner's name, electronic medical record platform, billing information, and contact details will be collected in MedTalk to administer the account.
The Application only collects the personal information which is entered into it by the healthcare practitioners or which is recorded by the Application when it is being used by the healthcare practitioner.
Besides what is provided to it directly by the healthcare practitioner, the Application does not access a healthcare practitioners' electronic medical record or collect any information from a patient's record without data input from the healthcare practitioner.
A feature of MedTalk is to create a summary of what was discussed during an appointment. Any discussions between a patient and healthcare practitioner could be collected by MedTalk ("MedTalk Ambient Scribe"), including personal health information.
The recording ("Audio File") by MedTalk Ambient Scribe is stored by MedTalk.
MedTalk uses AI Technology to analyse the Audio File to create a transcript of the discussions. Without the ability to collect, record and transcribe the transcript, MedTalk would not work as intended.
As set out in MedTalk Terms of Use agreed to by the healthcare provider, MedTalk reserves the right to use the Audio Recording and transcript in the future, for the sole purpose of improving MedTalk's performance, and for the development of new features and other product-related purposes.
MedTalk does not share this data with third parties.
MedTalk stores the Audio File for 48 hours.
Transcripts and other documents generated by MedTalk Ambient Scribe are stored on MedTalk until deleted by the healthcare provider, or as otherwise authorised under this Privacy Policy.
Anonymised files may be kept indefinitely to be used for product and service improvements such as enhancing the accuracy of MedTalk voice-to-text engine.
The healthcare provider using the Application are required to comply with their respective States statutory and regulatory requirements for the storage of personal and health information.
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
If you have any privacy complaints, please contact the Office of the Australian Information commissioner on https://www.oaic.gov.au
Contact us https://www.oaic.gov.au/contact-us
