MedTalk AI is an institutional-grade ambient clinical intelligence platform, built by Faz Australia Pty Ltd, that automates clinical documentation during patient consultations. Using advanced natural language processing, speech recognition, and medical language models, it turns real-world conversations into structured clinical reports in real time. The platform has been selected for the Canberra Health Services (Australia) Pilot Program across a wide range of primary care specialties and Allied Health, and is trusted by healthcare professionals worldwide.
Frequently Asked Questions
Everything you need to know
129+ answers, trusted by healthcare professionals worldwide.
01. Platform Overview & Core Capabilities
Ambient clinical intelligence describes AI systems that listen passively to clinical conversations and generate structured medical documentation without any manual input from the clinician. MedTalk AI takes this further than basic transcription: it understands clinical context, applies specialty-specific templates, identifies multiple speakers, and produces medico-legally defensible documentation that integrates directly with electronic health record systems.
MedTalk AI is an institutional-grade clinical intelligence platform, not a generic AI note-taker. Key differences include:
- Government procurement — selected for the Canberra Health Services (Australia) Pilot Program across many primary care specialties and Allied Health.
- ACSC Essential Eight alignment — Australia's highest cybersecurity standard.
- Native Epic FHIR R5 integration into a hospital's Digital Health Record, piloted with ACT Health.
- Multi-speaker consultation intelligence for MDT meetings.
- Burn-after-read audio destruction — audio is permanently deleted within 48 hours.
- 100% Australian sovereign data residency.
Generic note-takers offer none of these institutional-grade capabilities.
Yes. MedTalk AI's multi-speaker consultation intelligence identifies, separates, and attributes every voice in a session, whether that's a GP, a specialist, a patient, and a carer all speaking in the same room. It's natively built for MDT meetings, complex multi-party consultations, nursing handovers, and specialist referral telehealth calls, with each speaker's contribution documented and attributed accurately in the clinical report. This makes MedTalk AI the only AI scribe purpose-built for complex clinical conversation environments.
MedTalk AI listens passively throughout your consultation and transcribes speech in real time, with no commands or setup required. Once the session ends, it automatically generates a structured clinical report based on your selected template, which you can then review, edit, and finalise before saving or exporting.
MedTalk AI is trained on clinical vocabulary so it accurately captures medical terminology, diagnoses, medications, and treatment plans, powered by medical-grade NLP and domain-specific speech recognition. Independent evaluation puts MedTalk's overall clinical-content accuracy at 92% across 5 documentation domains and 12 evaluation criteria (see the Clinical Documentation Accuracy Report 2026).
MedTalk AI is accessible through any mobile, tablet, or desktop web browser, with no app download required. It is a desktop-first solution designed for both in-clinic and remote clinical environments.
Yes. MedTalk AI captures every word whether you're seeing patients in person or over video. Simply open MedTalk AI in your browser and start transcribing; it captures the session in real time with no special integration with your video platform required.
Clinicians using MedTalk AI report a meaningful reduction in documentation time, freeing more time for patient care. Reported time-saved figures vary by specialty, workflow and measurement method; see medtalk.co/facts-and-evidence for the current evidence and methodology.
MedTalk AI is a cloud-based platform that requires an internet connection to transcribe and generate reports in real time. This active connection ensures your session data is processed securely and reports are generated instantly at the end of each consultation.
MedTalk AI doesn't have a native mobile app, but it's fully accessible through any mobile, tablet, or desktop web browser, with no download required.
MedTalk AI's medical-grade speech recognition is built to distinguish clinical conversation from ambient background noise. It focuses on spoken clinical content and filters out non-clinical interruptions where possible, maintaining documentation accuracy even in busy clinical settings.
MedTalk AI doesn't impose a fixed maximum session length; the platform is built to handle consultations of varying durations, from brief follow-ups to extended initial assessments. In practice, most sessions run around 65 to 75 minutes, though MedTalk AI will transcribe and generate a report regardless of session length.
Yes. As a cloud-based platform, your account, session history, templates, and reports are accessible across all your devices. You could start a session on your desktop, for instance, and review or edit the generated report later on your mobile device.
Yes. MedTalk AI can transcribe sessions involving multiple speakers, such as multidisciplinary team meetings or consultations with a patient, carer, and clinician present. It captures clinically relevant content from the full conversation regardless of how many people are speaking.
By automating clinical note-taking, MedTalk AI significantly reduces the administrative burden that contributes to clinician burnout. Clinicians report fewer late nights finishing notes, sharper patient focus during consultations, and a measurable drop in end-of-day documentation stress. See medtalk.co/facts-and-evidence for current time-saved evidence and methodology.
02. Transcribing, Sessions & Reports
You can pause and resume transcribing at any time without losing context or data. MedTalk AI picks up exactly where it left off, with new speech automatically appended to the existing transcription and all linked reports updated to reflect the continued session.
Yes. Every report is fully editable directly on the Report Screen; click into any section to modify content and apply formatting such as bold or italic text. Edits to the transcription automatically flow through to update all linked reports, keeping everything consistent.
Enhance Report lets you refine an AI-generated report using additional instructions, such as standardising medical vocabulary (for example, mapping paracetamol, acetaminophen, ibuprofen, and Panadol to a consistent term) or simplifying language for patient-facing documents. You can also add feedback notes, such as flagging that a patient had difficulty understanding medication instructions, and MedTalk AI regenerates the report to match your preferences while preserving its clinical meaning.
Medbot is an in-app AI assistant for modifying reports, generating new reports from the current session, or asking clinical and workflow-related questions, by typing or by speaking your request out loud. It lets you generate and refine reports quickly without ever leaving your active session.
Yes. The Add Report feature lets you generate additional reports from the same consultation using different templates, for example a SOAP Note and a Referral Letter from a single session. Each report can be edited, copied, or printed independently.
Every consultation is automatically saved to the Session History section, where you can view past sessions including transcriptions, generated reports, and edits. Sessions can be reopened to resume transcribing, generate additional reports, or review documentation, though by default the transcript and report for a session are automatically discarded 24 hours after it's created unless you've retained or exported them beforehand.
Yes. MedTalk AI supports uploading existing audio files, which are processed using the same medical-grade speech recognition and AI models used for live transcription; useful for consultations captured outside the MedTalk AI app.
Saved Notes lets you store frequently used clinical phrases and insert them into any report with a single click, no retyping required. It's ideal for recurring instructions, standard disclaimers, or specialty-specific phrases that appear regularly in your documentation.
Yes. Each template has a toggle to mark it as your default, which is then used automatically for every new consultation unless you change it manually before starting a session. You can update your default template at any time from the Template Library.
Resume Report lets you reopen a consultation and continue transcribing from where it stopped. New speech captured after resuming is appended to the existing transcription, and all previously generated reports update in real time to reflect the additional content.
Yes. From the Report Screen, you can copy the full report text to your clipboard or print it directly, and export it to your Electronic Health Record (EHR) system on supported plans, giving you flexibility for sharing, physical documentation, or direct integration with your existing clinical systems.
From the Report Screen, you can copy the report to your clipboard, print it directly, or export it to your EHR on supported plans. For patient-facing documents, the Enhance Report feature can simplify clinical language before sharing.
Yes. The Session History section lets you browse and search all past consultations. You can filter by date to quickly locate a specific session, then reopen it to review transcriptions, view generated reports, or continue documentation.
MedTalk AI's transcription uses Multi-Speaker AI to automatically attribute each line of the conversation to the correct speaker, such as the doctor or the patient, so every voice in the consultation is clearly identified in the transcript.
Yes. Every transcription carries a confidence score. MedTalk AI uses AssemblyAI's word-level confidence scores to gauge how confident the system is about each transcribed word, then calculates and displays the average confidence across the full transcript.
Clinical Vocabulary lets you add your own terms, abbreviations, medications, and custom spellings so MedTalk AI recognises them and writes them the way you prefer. It's available directly from the Report Screen.
From the Report Screen, select "Report Clinical Issue," then choose a Category:
- Omission
- Hallucination
- Factual Inaccuracy
- Diagnosis
- Other
And a Severity level:
- Mild — informational only, no change to patient management.
- Serious — impact on diagnosis or management plan.
- Life Threatening — potential for immediate patient harm.
- Other
Add a description of the issue and submit it directly from the Report Screen for the MedTalk AI team to review.
My Notes, accessible from the taskbar, lists all the notes you've created in MedTalk AI. You can search your notes, create a new one with a title (up to 200 characters) and description (up to 1,000 characters) to help interpret a conversation, edit or delete an individual note, or delete all notes at once.
Yes. Selecting the question mark icon in the top navigation bar opens the MedTalk User Guide, with short tutorials covering topics such as creating a custom template, transcribing and reporting in different languages, and reporting clinical issues in generated reports.
"What's New," found in the top navigation bar, shows recent platform updates with a badge indicating how many new updates are available, helping you stay on top of the latest improvements and features added to MedTalk AI.
Yes. In Session History, use the "Select All" option to select every session at once, then delete them together instead of removing sessions one by one.
03. Languages & Accessibility
MedTalk AI supports multiple languages for transcription, including English, Spanish, Mandarin, and more. The Transcription Language is set independently from the Interface Language and the Report Language, giving clinicians full flexibility over which language is used at each stage of documentation.
Yes. After generating a report, you can change the Report Language and select Add Report to produce a new version of the same report in a different language, meaning you can generate consultation notes in multiple languages without re-transcribing the session.
Transcription Language determines which spoken language MedTalk AI listens for and converts to text during a session, while Report Language determines the language of the final clinical document. These settings are independent, so a consultation conducted in Mandarin can produce a report written in English.
MedTalk AI uses three independent language settings: Interface Language (the app itself), Transcription Language (the spoken language during the consultation), and Report Language (the language of the AI-generated report). You could, for example, transcribe a consultation in Spanish and generate the clinical report in English without re-transcribing.
04. Getting Started & Account
Visit app.medtalk.co/signup and enter your full name, email address, country, and a password that meets the minimum security requirements. After agreeing to the Terms of Use and Privacy Policy, you'll receive a 5-digit OTP to verify your email, then complete onboarding by selecting your specialty, organisation, and role.
Yes. A QR code on the MedTalk AI website links directly to the web app; scan it on any device to open MedTalk AI in your browser instantly, no searching or typing a URL required.
Yes. After signing up, new users are guided through an onboarding flow to set their specialty, organisation, and preferred template. In-app tooltips, a knowledge base, and the in-app Ask a Question tool provide ongoing guidance, while Enterprise customers also receive dedicated onboarding assistance.
Visit app.medtalk.co/signup, enter your name, email, country, and password, then verify via OTP. After completing onboarding by selecting your specialty, organisation, and role, you're taken straight to the homepage and can begin your first transcription session immediately.
MedTalk AI is a per-user subscription, so each clinician needs their own account to maintain accurate session history, personalised templates, and individual data governance. Enterprise plans support multi-user organisation management with centralised billing and account administration.
Visit app.medtalk.co and select "Login," then enter your registered email address and password. MedTalk AI also offers two alternative sign-in methods: "Continue with Google," which lets you choose which Google account to log in with, and "Continue with SSO," built specifically for ACT Government (ACT Gov) users to sign in through their organisation's single sign-on.
Yes. In addition to email and password, MedTalk AI supports "Continue with Google" for any user with a Google account, and "Continue with SSO" for ACT Government (ACT Gov) users, who can sign in through their organisation's existing single sign-on.
Your password must be at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers, and special characters. You'll also need to agree to the Terms of Use and Privacy Policy before your account can be created.
If the 5-digit OTP doesn't arrive in your inbox, use the "Resend" option on the verification screen to request a new code. Once you enter the correct OTP, select "Verify & Continue" to proceed with account setup.
05. Specialties & Clinical Workflows
MedTalk AI supports General Practice, Internal Medicine, Cardiology, Orthopaedics, Physiotherapy, Occupational Therapy, Speech Therapy, Psychology, Nursing, Dietetics, Podiatry, and Veterinary Medicine. Each specialty has tailored documentation templates designed for its clinical workflows.
MedTalk AI intelligently filters therapy sessions, distinguishing meaningful clinical insights from general conversation, and generates structured therapy notes and referral letters for psychiatrists, GPs, and allied health professionals, capturing only what's clinically relevant.
Yes. MedTalk AI captures patient observations, vital signs, and care plans during nursing rounds, significantly reducing administrative workload. Nursing handover and patient care templates aren't part of the built-in library, but can be created quickly using the Custom Template builder.
Yes. MedTalk AI supports structured veterinary consultation notes with animal-specific clinical documentation, and its multilingual workflows make it well suited to vets working with diverse client populations across different regions.
MedTalk AI provides specialty-specific templates for physiotherapists, occupational therapists, speech therapists, podiatrists, and dietitians, structured to match allied health documentation requirements across assessments, treatment plans, progress notes, and referral letters.
Yes. MedTalk AI supports documentation of nutritional assessments, dietary plans, and progress notes for dietitians, and its multilingual capability is especially useful for those working with diverse patient populations who speak different languages.
Yes. MedTalk AI assists podiatrists with documenting lower limb assessments, treatment plans, and follow-up instructions, using specialty-specific templates from the built-in library or custom templates tailored to individual practice requirements.
Yes. MedTalk AI provides specialty templates for speech therapists covering assessments, therapy progress notes, and referral letters, capturing therapy interactions accurately and generating documentation aligned with speech pathology workflows.
06. Templates & Documentation Formats
MedTalk AI's built-in template library currently includes six templates: SOAP Note, Consult Note (General & Internal Medicine), GP Consult Note, Cardiology Consult Letter, Orthopaedic Consultation, and Physiotherapy Note. Other formats, such as Comprehensive SOAP, Referral Letter, Patient Summary, Nursing Handover, Discharge Summary, and Hospital Templates, aren't included out of the box, but can be created in minutes using the Custom Template builder.
Yes. In the Template Library, provide a template name, specialty, and a description of your preferred report structure, and MedTalk AI generates a structured template from your instructions, which you can then refine iteratively using natural language prompts until it matches your workflow.
Yes. When creating a template, you can set its visibility to Public to make it available to the entire MedTalk AI community, or keep it Private so it's accessible only to you. Community-shared templates appear in the Template Library for any MedTalk AI user to discover and use.
The SOAP Note is MedTalk AI's default template, structured into four sections: Subjective (the patient's story and symptoms), Objective (clinical findings and vitals), Assessment (diagnoses and clinical impressions), and Plan (treatment steps, referrals, and medications). It's the most widely used format in general and internal medicine.
Comprehensive SOAP isn't currently a built-in template, but you can create it as a custom template: an expanded SOAP format designed for detailed documentation, ideal for initial consultations or complex cases, capturing every aspect of the patient's history, symptoms, observations, and treatment plans in a thorough, structured record.
SOAP Multiple Issue isn't currently a built-in template, but you can create it as a custom template for managing complex cases where a patient presents with more than one concern in a single consultation, organising multiple SOAP entries within one note to keep multifaceted presentations clear and structured.
The Referral Letter isn't currently a built-in template, but you can create it as a custom template that pre-fills patient demographics, the reason for referral, medical history, current medications, and customisable specialist details, producing a professional, complete referral letter quickly from the consultation data already captured.
Patient Summary isn't currently a built-in template, but you can create it as a custom template that documents a complete clinical snapshot, including chief complaints, past medical history, allergies, current treatment plans, and progress reviews, to support continuity of care and easy handover between clinicians.
Yes. Templates can be pinned to the top of the library or marked as favourites for instant one-tap access during consultations, and you can set a default template per workflow or specialty so the right format is preloaded every time you start a session.
Yes. The Template Library lets you filter templates by medical specialty to quickly find relevant documentation formats without browsing the entire library, and you can also sort by recency, popularity, or custom preference.
Hospital-grade templates aren't included in the built-in library, but you can create one as a custom template designed to meet your organisation's standardised hospital documentation requirements, fully configurable and editable, and set as a default for hospital-based workflows or individual wards.
A Discharge Summary isn't currently a built-in template, but you can create one as a custom template that captures all the key elements required for a complete hospital discharge record, including diagnosis, treatment provided, medications on discharge, follow-up instructions, and referrals.
New accounts are set to the SOAP Note template by default. You can change your default template at any time from the Template Library.
The Template Library is organised into tabs so you can quickly browse by source: Your Library, which holds all the custom templates you've created, and MedTalk Templates, the built-in library covering specialties like General Practice, Internal Medicine, Cardiology, Orthopaedics, and Physiotherapy.
When building a custom template, MedTalk AI recommends listing your sections in the order they should appear in the final output, specifying what to include (and exclude) in each section, and naming the format you want, such as headings, a numbered list, bullet points, or prose.
Yes. The Custom Template screen includes a "Ready-made Templates" option; click any template to preview it, then copy it or load it directly into your own template as a starting point.
07. Privacy, Consent & Data Handling
MedTalk AI implements end-to-end encryption for all data in transit and at rest, strict access controls, audit logging, and secure cloud infrastructure. All patient information is handled under enterprise-grade security standards with a strict no-data-selling policy.
Consult audio is securely stored for up to 48 hours, after which it's automatically and irreversibly deleted. Transcripts and generated reports have a shorter default retention: they're automatically discarded 24 hours after a session is created, unless the healthcare provider retains or exports them beforehand.
MedTalk AI does not use identifiable session data to train its AI.
Informed consent is the responsibility of the healthcare practitioner; patients must be informed and provide consent before any transcription begins. MedTalk AI provides a built-in Consent Reminder before every session as a prompt, and the clinician confirms consent within the app before proceeding.
Yes. The Consent Reminder can be toggled on or off at any time from the Settings screen. It's designed as a safeguard for best-practice consent workflows, but can be disabled if your organisation already has its own consent procedures in place.
Data may be processed by overseas recipients, including in the United States, as part of MedTalk AI's use of third-party AI service providers. All overseas processing occurs under contractual safeguards that restrict providers to their defined function, as disclosed in the Privacy Policy.
No. MedTalk AI has a strict no-data-selling policy; patient data is never sold, shared with third parties for marketing purposes, or used for anything beyond delivering the medical transcription and documentation service. This policy is contractually enforced with all third-party AI providers.
Users have the right to access their personal data, request correction of inaccurate information, and lodge privacy complaints. Unresolved complaints can be escalated to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Privacy concerns can be directed to Faz Australia Pty Ltd by emailing support@medtalk.co. Unresolved privacy complaints can also be escalated to the Office of the Australian Information Commissioner (OAIC). MedTalk AI's full Privacy Policy is available at medtalk.co/privacy-policy.
MedTalk AI collects:
- Personal details — name, contact information, clinic/organisation, and billing information.
- Health information — patient symptoms, diagnoses, treatment plans, medications, and consultation audio, which is collected and retained only temporarily.
- Website form data.
- Application data — practitioner account details and EMR platform information.
When you delete a session, its associated transcripts and generated reports are removed from the platform immediately. Consult audio is retained for a maximum of 48 hours regardless of manual deletion, after which it's automatically and irreversibly deleted.
No. Consult audio is automatically and irreversibly deleted within 48 hours. Transcripts and AI-generated reports are also discarded by default, 24 hours after the session is created, unless the healthcare provider chooses to retain or export them.
By default, transcripts and generated reports are automatically discarded 24 hours after a session is created. If you want to keep a report beyond that window, retain or export it from the Session History or Report Screen beforehand; otherwise, it's automatically and irreversibly deleted along with the transcript.
08. Security & Regulatory Compliance
MedTalk AI is fully compliant with HIPAA (United States), GDPR (European Union), PIPEDA (Canada), and the Australian Privacy Principles (APP) under the Privacy Act 1988 (Cth), making it suitable for healthcare professionals across Australia, the US, Canada, and the EU.
HIPAA compliance includes:
- Administrative, physical, and technical safeguards.
- Risk analysis procedures and staff training.
- Business Associate Agreements (BAAs).
- Incident response protocols.
- Access controls and audit logging.
- Data residency controls.
These measures ensure all Protected Health Information (PHI) is managed in accordance with HIPAA.
GDPR compliance includes:
- Privacy by design and data minimisation.
- Full user rights — access, deletion, and portability.
- Lawful processing frameworks.
- Standard Contractual Clauses (SCCs) for international transfers.
- Data Protection Impact Assessments (DPIAs).
- Accountability records.
Yes. MedTalk AI is fully HIPAA-compliant, including Business Associate Agreements (BAAs), technical safeguards, access controls, and incident response protocols, so US clinicians can be confident patient data is handled in line with US federal healthcare privacy law.
Yes. MedTalk AI complies with PIPEDA (the Personal Information Protection and Electronic Documents Act), Canada's federal private-sector privacy law, so Canadian healthcare professionals can be confident that data collection, use, and disclosure practices meet PIPEDA requirements.
Yes. MedTalk AI complies with GDPR, including data minimisation, user rights, lawful processing frameworks, and Standard Contractual Clauses for international data transfers, so EU healthcare professionals can be confident their patients' data is handled in line with European data protection law.
MedTalk AI uses end-to-end encryption for all data, both in transit and at rest, equivalent to bank-level security, ensuring consult audio, transcriptions, and clinical reports are protected at every stage of processing and storage.
Yes. MedTalk AI maintains audit logs as part of its HIPAA and compliance framework, providing a traceable record of data access and system activity that supports both internal security oversight and regulatory compliance.
The ACSC Essential Eight is Australia's primary cybersecurity framework, published by the Australian Cyber Security Centre, covering eight mitigation strategies:
- Application Control
- Patch Applications
- Configure Microsoft Office Macro Settings
- User Application Hardening
- Restrict Administrative Privileges
- Patch Operating Systems
- Multi-factor Authentication
- Regular Backups
MedTalk AI supports ACSC Essential Eight-aligned controls across all eight strategies, consistent with the standard required for Australian government and public healthcare infrastructure.
IRAP (the Information Security Registered Assessors Program) is the Australian Government's framework for independently assessing ICT systems that handle sensitive data. MedTalk AI's IRAP assessment is currently in progress.
Yes. MedTalk AI maintains 100% Australian sovereign data residency for Australian users, with all patient data processed and stored exclusively in AWS and Azure Sydney and Melbourne regions; no patient data is ever transferred overseas or processed on foreign infrastructure. This is a core requirement for institutional healthcare AI in Australia and sets MedTalk AI apart from international AI scribes that process data offshore.
Yes. MedTalk AI has been selected for the Canberra Health Services (Australia) Pilot Program across many primary care specialties and Allied Health.
MedTalk AI applies several safeguards to minimise AI hallucinations in clinical notes:
- Medical-grade NLP trained on clinical vocabulary rather than general-purpose text.
- Structured, template-based output that constrains generation to clinically relevant sections.
- Mandatory clinician review — every AI-generated report is marked as a draft requiring sign-off before it enters the clinical record.
- NER-based content validation that flags out-of-context medical terminology.
- Full audit trails logging every report modification.
Responsibility for the accuracy of the final clinical record always remains with the treating clinician.
MedTalk AI's clinical documentation framework is designed to meet medico-legal standards through:
- Full audit trails — every report creation, edit, and export logged with timestamps and user identity.
- A clinician sign-off requirement, so AI-generated reports cannot enter the clinical record without explicit review and authorisation.
- Tamper-evident logging that satisfies Australian medico-legal requirements for clinical record integrity.
- ACSC Essential Eight-aligned controls and an IRAP assessment in progress.
- A clinical governance framework with version-controlled AI models and defined review obligations.
These controls satisfy the documentation requirements of the AMA, RACGP, and equivalent bodies.
Yes. MedTalk AI undergoes regular security assessments as part of its compliance framework, including risk analysis procedures, vulnerability testing, and audit log reviews, to ensure the platform continues to meet HIPAA, GDPR, Australian Privacy Principles, and ACSC Essential Eight standards.
MedTalk AI maintains incident response protocols as part of its HIPAA and compliance obligations. In the event of a suspected breach, the platform activates a defined response procedure covering containment, assessment, notification to affected parties where required, and reporting to relevant regulatory authorities.
Yes. Enterprise customers and organisations requiring formal data processing agreements can request a Data Processing Agreement in line with GDPR and applicable privacy law requirements; contact legal@medtalk.co to arrange one for your organisation.
Yes. MedTalk AI is specifically designed and certified for institutional healthcare deployment. Its ACSC Essential Eight alignment, IRAP assessment in progress, native Epic FHIR R5 integration, and 100% Australian data residency meet the requirements for government and public healthcare procurement; MedTalk AI has already been selected for the Canberra Health Services (Australia) Pilot Program across many primary care specialties and Allied Health. Healthcare organisations can request an enterprise demonstration at medtalk.co/contact.
09. Pricing & Plans
Yes. The Starter plan includes a 30-day trial of Professional features at no cost, with no credit card required. During the trial you get 100 minutes of dictation, one custom template, and access to Medbot (Ask AI).
MedTalk AI offers three plans: Starter (free, with a 30-day trial of Professional features), Professional (a paid per-user subscription for advanced clinical needs), and Enterprise (a bespoke plan for healthcare organisations that need custom integrations, SLA guarantees, and dedicated account management).
Yes. Choosing annual billing on the Professional plan saves 20% compared to monthly billing. The subscription is billed as a single annual payment per user, and you can cancel at any time without penalty.
The Professional plan includes everything in Starter, plus EHR integrations, advanced integrations, a dedicated account manager, SLA guarantees, and advanced security and compliance features, built for clinicians who need high-volume, reliable AI medical dictation tools.
Enterprise is a bespoke plan for healthcare organisations and large practices, including custom EHR and system integrations, dedicated account management, SLA guarantees, and enterprise-level security such as ACSC Essential Eight-aligned controls, an IRAP assessment in progress, and 100% Australian sovereign data residency. Pricing is tailored to your organisation; contact MedTalk AI at medtalk.co/contact.
Yes. MedTalk AI offers a 30-day money-back guarantee on paid plans; if you're not satisfied within the first 30 days, you can request a full refund, and you can cancel your subscription at any time.
Based on MedTalk AI's ROI calculator, a clinician seeing 20 patients per day can see the platform pay for itself in as little as 2 weeks, with an estimated $76,000+ saved annually in recovered time. Actual savings depend on consultation volume and documentation time per session.
The Starter plan includes a 30-day trial of Professional features, 100 minutes of dictation, one custom template, and access to Medbot (Ask AI), designed for clinicians exploring the platform or with lower consultation volumes. The Professional and Enterprise plans provide unlimited dictation and custom templates suited to full-time clinical practice.
Yes. MedTalk AI subscriptions can be cancelled at any time, with no lock-in contracts, and the 30-day money-back guarantee applies if you cancel within the first 30 days of a paid plan. After cancellation, you retain access until the end of the current billing period.
Yes. Enterprise customers receive a dedicated account manager in addition to standard support, ensuring personalised onboarding, tailored integration support, and a direct point of contact for ongoing clinical and technical assistance.
Yes. The Pricing page at medtalk.co/pricing includes an interactive ROI calculator; enter your weekly documentation hours and daily patient volume, and it estimates weekly hours saved, annual cost savings, and how quickly the subscription pays for itself.
After the 30-day trial period, your account transitions to the free Starter tier with standard limits unless you upgrade to a paid plan. You won't be charged automatically, since no credit card is required to start the trial, and you can upgrade at any time from your account settings.
You can upgrade or downgrade your MedTalk AI subscription at any time from your account settings. Upgrades take effect immediately, giving you instant access to additional features, while downgrades take effect at the end of the current billing period; no penalties apply either way.
010. Integrations & EHR
MedTalk AI has confirmed partnerships with Epic (native FHIR R5 and SMART on FHIR, piloted with ACT Health/Canberra Health Services; MedTalk is a recognised Epic Vendor Panel Partner) and Best Practice Software (Australia's largest GP platform). On Professional and Enterprise plans, it also supports structured clinical note export formatted for Cerner, Athena, Meditech, Allscripts, and eClinicalWorks, distinct from a formal integration partnership. For enterprise deployments, MedTalk AI supports custom FHIR-based integrations and HL7 messaging, along with SNOMED CT-AU, ICD-10-AM, MBS, and PBS coding workflows for Australian clinical environments.
EHR integration is available on the Professional and Enterprise plans, with MedTalk AI delivering structured notes directly into your Electronic Medical Record for seamless documentation without switching between systems. MedTalk AI has also piloted integration with ACT Health's Epic-based Digital Health Record via HL7 standards.
011. Support, Company & Media
Support is available through the in-app tool (Report a Problem, Make a Suggestion, or Ask a Question) or by emailing support@medtalk.co, with legal and terms-related enquiries directed to legal@medtalk.co. MedTalk AI provides 24/7 customer support for all users.
MedTalk AI is trusted by healthcare professionals worldwide and has generated over 2 million clinical reports. A large and growing library of custom templates has been created by the MedTalk AI community, reflecting the breadth of specialties and workflows the platform supports.
Yes. MedTalk AI has been featured in Pulse IT News, The Canberra Times, Best Practice Software, and NAATI (the National Accreditation Authority for Translators and Interpreters), and was showcased at the Digital Health Festival 2026. Coverage includes MedTalk AI's ACT Health pilot integrating with the Epic-based Digital Health Record via HL7, a NAATI-chaired panel on accountability and governance in clinical AI, Best Practice Software's partner network feature, and profiles of the founding team's mission to reduce clinician burnout through AI innovation.
MedTalk AI's mission is to deliver secure, intelligent, and easy-to-use AI tools that automate medical note-taking and streamline clinical workflows. By reducing paperwork and supporting accurate, real-time documentation, it helps clinicians focus on what matters most: their patients.
MedTalk AI's leadership team includes:
- Dr. Kalam MBBS, FRACP — Chair and principal consultant cardiologist, who guided the Board and piloted early versions of the tool.
- Atif Nisar — Founder, an entrepreneur with 20+ years of experience in AI, ML, and digital transformation.
- Dr. Mubashar Sherazi — Clinical Advisor and practising General Practitioner at Belconnen Mall Medical Centre and Hibberson Street Medical Centre in Canberra.
- Joe D'Addio — Strategic Advisor and technology veteran with 40+ years of experience, including as CEO of ASX-listed MOQ Limited.
- Yosh Willis — PR & Community Advisor and Canberra-based marketing and PR strategist.
MedTalk AI's Terms of Use and Privacy Policy are available at medtalk.co/terms and medtalk.co/privacy-policy respectively. Creating a MedTalk AI account means agreeing to these documents; for legal enquiries, contact legal@medtalk.co.
Yes. MedTalk AI is accessible globally through its web application. Its compliance frameworks specifically address Australian, US, Canadian, and EU regulations, so clinicians in other countries should review the Privacy Policy to understand how their data is handled.
MedTalk AI is developed by Faz Australia Pty Ltd (ABN 67 608 122 514), based in Canberra, Australia, and was founded by Atif Nisar, an AI and digital transformation specialist.
Use the in-app support tool and select "Make a Suggestion" to share feedback or request a feature, or "Ask a Question" for general queries. All submissions go to the MedTalk AI Support team for review.
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